TY  - CHAP
TI  - The aftermath of bad brand experiences: How webcare affects (un-)committed complainants' coping strategies
AF  - 4th International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR)
PP  - Calabria
PY  - 2018-01-01
AU  - Weitzl, Wolfgang 
AU  - Hutzinger, Clemens 
ER -