TY  - CHAP
TI  - When consumer love strikes back: The effects of online complaint handling and relationship-strength on customer revenge
AF  - SERVSIG 2018
PP  - Paris
PY  - 2018-01-01
AU  - Weitzl, Wolfgang 
AU  - Hutzinger, Clemens 
AU  - Güntürkün, Baris Pascal 
AU  - Einwiller, Sabine 
ER -