TY - JOUR TI - Getting Organizational Change Right in Public Services: The Case of European Higher Education DO - http://dx.doi.org/10.1080/14697010801937457 SP - 21 EP - 35 PY - 2008-01-01 JO - Journal of Change Management AU - By, Rune Todnem AU - Diefenbach, Thomas AU - Klarner, Patricia ER -