TY  - CHAP
TI  - Investigating the outcomes of (un-)desired online service recovery actions
AF  - 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR)
PP  - London
PY  - 2017-01-01
AU  - Weitzl, Wolfgang 
AU  - Einwiller, Sabine 
ER -