TY - CONF TI - How Marketing Strategies Shape Customers¿ Warmth and Competence Judgments of Organizations and their Divergent Effects on Key Relational and Transactional Marketing Outcomes AF - Proceedings of the 2016 Winter Marketing Educator's Conference PP - Las Vegas, NV SN - 0-87757-361-1 PB - American Marketing Association SP - I-15 EP - I-16 UR - https://www.ama.org/Pages/default.aspx PY - 2016-01-01 AU - Haumann, Till AU - Güntürkün, Baris Pascal AU - Mikolon, Sven AU - Wieseke, Jan ER -