TY - JOUR TI - Engaging Customers in Coproduction Processes: How Value-Enhancing and Intensity-Reducing Communication Strategies Mitigate the Negative Effects of Coproduction Intensity DO - http://dx.doi.org/10.1509/jm.14.0357 SP - 17 EP - 33 PY - 2015-01-01 JO - Journal of Marketing AU - Haumann, Till AU - Güntürkün, Baris Pascal AU - Schons, Laura-Marie AU - Wieseke, Jan ER -