TY - CONF TI - Engaging Customers in Co-Production Processes: How Value Enhancing and Intensity Reducing Communication AF - AMA Winter Marketing Educators' Conference 2014: Engaging Customers, AMA Educators Proceedings Volume 25 PP - Orlando, Florida, USA PB - American Marketing Association SP - N-2 EP - N-4 PY - 2014-01-01 AU - Güntürkün, Baris Pascal AU - Haumann, Till AU - Schons, Laura-Marie AU - Wieseke, Jan ER -