TY  - CHAP
TI  - Business Process Quality Management
AF  - Handbook on Business Process Management 1. Introduction, Methods and Information.
PP  - Berlin Heidelberg
PB  - Springer
SP  - 167
EP  - 185
UR  - http://dx.doi.org/10.1007/978-3-642-45100-3_8
PY  - 2015-10-01
AU  - Mendling, Jan 
AU  - Recker, Jan 
AU  - Reijers, Hajo A. 
ER -