TY  - CONF
TI  - Online complaining: Motives, personality and evaluations of corporate responses
AF  - Proceedings of the CCI Conference on Corporate Communication 2015
PP  - New York, NY
SP  - -
EP  - -
PY  - 2015-04-01
AU  - Einwiller, Sabine 
AU  - Weitzl, Wolfgang 
ER -