TY  - CHAP
TI  - Call a man a customer...: Reciprocal identity construction in the public sector
AF  - Academy of Management Annual Conference
PP  - Boston
PY  - 2012-01-01
AU  - Meyer, Renate 
AU  - Markus, Höllerer 
AU  - Jancsary, Dennis 
AU  - Barberio, Vitaliano 
ER -