TY  - CHAP
TI  - Title

Are Customer Service Offerings Influencing E-Loyalty? A Graphical Chain Model Approach in the Austrian Mobile Phone Service Provider Industry
AF  - 23rd Bled eConference
PP  - Bled
UR  - http://bledconference.org/index.php/eConference/2010
PY  - 2010-04-01
AU  - Krumay, Barbara 
AU  - Brandtweiner, Roman 
ER -