Quotation Willems, Jurgen, Faulk, Lewis, Boenigk, Silke. 2020. Reputation Shocks and Recovery in Public-Serving Organizations: The Moderating Effect of Mission Valence. Journal of Public Administration Research and Theory.


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Abstract

This study investigates the impacts of negative and positive signals on public-serving organizations’ reputations. We draw on socio-cognitive perspectives to test how organizations’ breaches of stakeholders’ trust are repairable over time as well as the moderating effect of organizational mission valence on this forgiveness process. Multilevel data from two slope-shift experiments (n = 304; n = 582) show that mission valence, or individuals’ affinity with an organization’s mission, intensifies the effects of both negative and positive signals in organizations’ reputation building processes. Negative signals have stronger negative effects on intentions to support the organization for individuals with high mission valence. However, the effect of successive positive signals is also stronger for individuals with high mission valence, suggesting greater forgiveness following a stronger breach of trust among these stakeholders.

Tags

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  • Reputation
  • nonprofit
  • Multilevel
  • Experiment
  • Reputation Shocks
  • Recovery
  • Public-Serving Organizations
  • Mission Valence
  • socio-cognitive perspective
  • slope-shift experiment
  • non-profit
  • social enterprise

Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Journal of Public Administration Research and Theory
Citation Index SSCI
WU-Journal-Rating new INF-A, MAN-A+, STRAT-A, WH-A
Language English
Title Reputation Shocks and Recovery in Public-Serving Organizations: The Moderating Effect of Mission Valence
Year 2020
Reviewed? Y
URL https://doi.org/10.1093/jopart/muaa041
DOI https://doi.org/10.1093/jopart/muaa041
Open Access N

Associations

People
Willems, Jurgen (Details)
External
Boenigk, Silke (Hamburg University, Germany)
Faulk, Lewis (American University, United States/USA)
Organization
Institute for Public Management and Governance IN (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5234 Administrative science (Details)
5308 Management sciences (Details)
5363 Non-profit-sector research (NPO, NPI) (Details)
6906 Public research (Details)
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