Quotation Schiffinger, Michael, Braun, Sandra Martina. 2020. The impact of social and temporal job demands and resources on emotional exhaustion and turnover intention among flight attendants. Journal of Human Resources in Hospitality and Tourism. 19 (2), 196-219.


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Abstract

Based on a survey among flight attendants from a DACH-country-based airline, this study examines the effects and relative importance of social and temporal determinants of emotional exhaustion and turnover intention. Results suggest that scheduling satisfaction is the most influential predictor of both emotional exhaustion and turnover intention, followed by time pressure and surface acting for emotional exhaustion and surface acting and organizational support for turnover intention. From a practical standpoint, these results thus suggest that the most important predictors of emotional exhaustion and turnover intention can be shaped and influenced quite well by management.

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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Journal of Human Resources in Hospitality and Tourism
Language English
Title The impact of social and temporal job demands and resources on emotional exhaustion and turnover intention among flight attendants
Volume 19
Number 2
Year 2020
Page from 196
Page to 219
Reviewed? Y
URL https://www.tandfonline.com/doi/pdf/10.1080/15332845.2020.1702867?needAccess=true
DOI http://dx.doi.org/10.1080/15332845.2020.1702867
Open Access Y
Open Access Link https://www.tandfonline.com/doi/pdf/10.1080/15332845.2020.1702867?needAccess=true

Associations

People
Schiffinger, Michael (Details)
External
Braun, Sandra Martina (WU, Austria)
Organization
Interdisciplinary Institute for Management and Organizational Behavior IN (Details)
Competence Center for Empirical Research Methods WE (Details)
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