Quotation Mendling, Jan, Dumas, Marlon, La Rosa, Marcello, Reijers, Hajo A. 2019. Structuring Business Process Management. In: The Art of Structuring, Hrsg. Katrin Bergener, Michael Räckers, Armin Stein, 203-211. Cham: Springer.




This contribution discusses business process management. We explain what business process management is, why it is important and how it can be structured. We refer to our textbook Fundamentals of Business Process Management and present the lifecycle that it builds upon. Furthermore, we describe the six capability areas of business process management and a corresponding maturity model. We conclude with an outlook on how business process management might evolve in the future.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Chapter in edited volume
Language English
Title Structuring Business Process Management.
Title of whole publication The Art of Structuring
Editor Katrin Bergener, Michael Räckers, Armin Stein
Page from 203
Page to 211
Location Cham
Publisher Springer
Year 2019
URL https://link.springer.com/chapter/10.1007%2F978-3-030-06234-7_19
ISBN 978-3-030-06233-0
Open Access Y
Open Access Link https://link.springer.com/content/pdf/10.1007%2F978-3-030-06234-7_19.pdf


Mendling, Jan (Details)
Reijers, Hajo A. (Former researcher)
Dumas, Marlon (University of Tartu, Estonia)
La Rosa, Marcello (University of Melbourne, Australia)
Institute for Data, Process and Knowledge Management (AE Sabou) (Details)
Competence Center for Sustainability Transformation and Responsibility WE (Details)
Research Institute for Cryptoeconomics FI (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5367 Management information systems (Details)
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