Quotation Willems, Jurgen, Jegers, Marc, Faulk, Lewis. 2016. Organizational Effectiveness Reputation in the Nonprofit Sector. Public Performance & Management Review. 39 (2), 454-475.




Public organizations are increasingly relying on nonprofit partners for the delivery of public services, a trend that makes performance assessments of nonprofit organizations important for the allocation of government resources. However, nonprofits engage multiple stakeholders, and this leads to complex sets of organizational goals and highly subjective assessments of nonprofit effectiveness. We develop a literature-based model to understand the subjective assessments of organizational performance by stakeholders that taken together constitute an organization’s effectiveness reputation. In this model, effectiveness reputation is impacted by stakeholder trust and satisfaction, which are in turn impacted by output ambiguity and stakeholder involvement. We find support for our model with a structural equation modeling (SEM) analysis based on survey data of organizational stakeholders (n = 284). We propose further research steps and highlight practical implications for nonprofit managers and public administrators.


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  • trust
  • output
  • performance
  • stakehoder involvement
  • mission
  • effectiveness reputation
  • output ambiguity

Publication's profile

Status of publication Published
Affiliation External
Type of publication Journal article
Journal Public Performance & Management Review
Citation Index SSCI
WU-Journal-Rating new STRAT-C
Language English
Title Organizational Effectiveness Reputation in the Nonprofit Sector
Volume 39
Number 2
Year 2016
Page from 454
Page to 475
Reviewed? Y
URL https://www.researchgate.net/publication/286924054_Organizational_Effectiveness_Reputation_in_the_Nonprofit_Sector
DOI http://dx.doi.org/10.1080/15309576.2015.1108802
Open Access N


Reputation Management for Nonprofit Organizations
Willems, Jurgen (Details)
Faulk, Lewis (American University, United States/USA)
Jegers, Marc (Vrije Universiteit Brussel, Belgium)
Research areas (ÖSTAT Classification 'Statistik Austria')
5234 Administrative science (Details)
5308 Management sciences (Details)
5320 Marketing (Details)
5363 Non-profit-sector research (NPO, NPI) (Details)
6906 Public research (Details)
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