Quotation Willems, Jurgen, Van den Bergh, Joachim, Deschoolmeester, Dirk. 2012. Analyzing Employee Agreement on Maturity Assessment Tools for Organizations. Knowledge and Process Management: The Journal of Corporate Transformation. 19 (3), 142-147.




The objective of this paper is to investigate the impact that individual raters have on maturity assessments of organizations in the particular context of business process management (BPM). The hypotheses tested relate to the extent of the impact of individuals on maturity score variances and with the enforcing effect of organizational size on the disagreement among employees within organizations. Eight multilevel random‐effects analyses for eight separate maturity dimensions clarify the intra‐class correlation (agreement) within organizations. The analyses are based on a data set with a strictly hierarchical two‐level data structure of employees (1755) nested within organizations (61). Results show that variance within organizations is significantly larger than zero and is even more important than variance between organizations. We conclude that a large individual background effect exists when rating an organization's business process maturity. In addition, we find that the larger the organizations are, the more disagreement within organizations is visible.


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  • Business Process management
  • knowledge management
  • agreement
  • maturity
  • BPM
  • multilevel

Publication's profile

Status of publication Published
Affiliation External
Type of publication Journal article
Journal Knowledge and Process Management: The Journal of Corporate Transformation
Language English
Title Analyzing Employee Agreement on Maturity Assessment Tools for Organizations
Volume 19
Number 3
Year 2012
Page from 142
Page to 147
Reviewed? Y
URL https://www.researchgate.net/publication/235411158_Analyzing_Employee_Agreement_on_Maturity_Assessment_Tools_for_Organizations
DOI http://dx.doi.org/10.1002/kpm.1389
Open Access N


Willems, Jurgen (Details)
Deschoolmeester, Dirk (Vlerick Business School, Belgium)
Van den Bergh, Joachim (Vlerick Business School, Belgium)
Research areas (ÖSTAT Classification 'Statistik Austria')
1109 Information and data processing (Details)
1925 Knowledge management (Details)
5234 Administrative science (Details)
5308 Management sciences (Details)
6906 Public research (Details)
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