Quotation Willems, Jurgen, Van den Bergh, Joachim, Viaene, Stijn. 2016. Smart City Projects and Citizen Participation: The Case of London. In: Public Sector Management in a Globalized World, Hrsg. Andeßner, René, Greiling, Dorothea, Vogel, Rick, 249-266. Wiesbaden: Springer Gabler.




We apply Arnstein’s ladder of citizen participation to a smart city context, focusing in particular on the ‘Smart London’ case. With this exploratory case study we contribute by setting out a replicable step-by-step approach to assess a smart city plan vis-à-vis citizen participation. Furthermore, this study investigates the link between the smart city ambitions of London and the concrete citizen participation levels of several projects within their smart city strategy. From the qualitative coding and classification we formulate a first proposition for further scientific elaboration on the relationship between the potential levels of citizen participation in a smart city project and the way stakeholders are represented in the project.


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  • smart cities
  • citizen participation
  • Ladder of Participation
  • case research
  • London

Publication's profile

Status of publication Published
Affiliation External
Type of publication Chapter in edited volume
Language English
Title Smart City Projects and Citizen Participation: The Case of London
Title of whole publication Public Sector Management in a Globalized World
Editor Andeßner, René, Greiling, Dorothea, Vogel, Rick
Page from 249
Page to 266
Location Wiesbaden
Publisher Springer Gabler
Year 2016
Reviewed? Y
URL https://link.springer.com/chapter/10.1007/978-3-658-16112-5_12
ISBN 978-3-658-16112-5
Open Access N


Willems, Jurgen (Details)
Van den Bergh, Joachim (Vlerick Business School, Belgium)
Viaene, Stijn (Vlerick Business School, Belgium)
Institute for Public Management and Governance IN (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5234 Administrative science (Details)
5308 Management sciences (Details)
5951 E-government (Details)
6906 Public research (Details)
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