Quotation Mendling, Jan. 2017. Metrics for Processes in Healthcare. In: Process Modeling and Management for Healthcare, Hrsg. Taylor & Francis Group, 149-162. ? Taylor & Francis.




This chapter is an introduction to the measurement of processes. Measure-ment is important since a precise understanding of the current situation in a quantitative way provides a solid foundation for taking action in terms of improving the process. First, the characteristics of processes in healthcare are discussed. Then, the measurement of specific aspects of a process are investigated: its structure, its understanding by stakeholders, its performance and its conformance. Finally, we describe connections between these different aspects of measurement.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Chapter in edited volume
Language English
Title Metrics for Processes in Healthcare
Title of whole publication Process Modeling and Management for Healthcare
Editor Taylor & Francis Group
Page from 149
Page to 162
Location ?
Publisher Taylor & Francis
Year 2017
Open Access N


Mendling, Jan (Details)
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