Mendling, Jan, Weber, Ingo, Reijers, Hajo A., Hull, Richard, Decker, Gero. 2018. How do Machine Learning, Robotic Process Automation, and Blockchains Affect the Human Factor in Business Process Management? Communications of the Association for Information Systems (CAIS). 43 297-320.
BibTeX
Abstract
This paper summarizes a panel discussion at the 15th International Conference on Business Process Management. The panel discussed to what extent the emergence of recent technologies including machine learning, robotic process automation, and blockchain will reduce the human factor in business process management. The panel discussion took place on 14 September, 2017, at the Universitat Politècnica de Catalunya in Barcelona, Spain. Jan Mendling served as a chair; Gero Decker, Richard Hull, Hajo Reijers, and Ingo Weber participated as panelists. The discussions emphasized the impact of emerging technologies at the task level and the coordination level. The major challenges that the panel identified relate to employment, technology acceptance, ethics, customer experience, job design, social integration, and regulation.
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Status of publication | Published |
---|---|
Affiliation | WU |
Type of publication | Journal article |
Journal | Communications of the Association for Information Systems (CAIS) |
WU-Journal-Rating new | STRAT-C |
Language | English |
Title | How do Machine Learning, Robotic Process Automation, and Blockchains Affect the Human Factor in Business Process Management? |
Volume | 43 |
Year | 2018 |
Page from | 297 |
Page to | 320 |
DOI | http://dx.doi.org/10.17705/1CAIS.04319 |
Open Access | Y |
Open Access Link | http://epub.wu.ac.at/id/eprint/6557 |
Associations
- People
- Mendling, Jan (Details)
- External
- Decker, Gero (Signavio, Germany)
- Hull, Richard (IBM Research, United States/USA)
- Reijers, Hajo A. (Vrije Universiteit Amsterdam, Netherlands)
- Weber, Ingo (Data61, CSIRO, Australia)
- Organization
- Institute for Data, Process and Knowledge Management (AE Sabou) (Details)
- Competence Center for Sustainability Transformation and Responsibility WE (Details)
- Research Institute for Cryptoeconomics FI (Details)
- Research areas (ÖSTAT Classification 'Statistik Austria')
- 5367 Management information systems (Details)