Quotation Fortis, Zeynep, Maon, François , Frooman, Jeff , Reiner, Gerald. 2018. Unknown Knowns and Known Unknowns: Framing the Role of Organizational Learning in Corporate Social Responsibility Development. International Journal of Management Reviews (IJMR), 20, (2), 277-300.




Corporate social responsibility (CSR) is now widely seen as an increasingly significant concern for firms because of moral, relational and instrumental motives. Nevertheless, practical aspects and challenges associated with CSR development in firms remains only partially understood. In this setting, the organizational learning (OL) discipline is recurrently put forward as key in the pursuit and successful development of CSR, but the existing literature remains disjointed. This study critically reviews the existing literature to conceptualize how research to date has approached CSR development in terms of OL, and to provide a two‐dimensional structuring framework of the role of OL in CSR development that emphasizes key OL‐related aspects supporting CSR development and goes beyond an organization‐centric viewpoint to consider not only learning within the organization, but also from others, and with others. In particular, the authors identify key learning processes and sub‐processes and critical areas that remain understudied. Overall, the authors propose a macro view of the work done to date at the intersection of OL and CSR, and in doing so help make the ‘OL for CSR development’ scholarship more recognizable as a sub‐discipline.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal International Journal of Management Reviews (IJMR)
Citation Index SSCI
WU-Journal-Rating new FIN-A, MAN-A, STRAT-B, WH-B
Language English
Title Unknown Knowns and Known Unknowns: Framing the Role of Organizational Learning in Corporate Social Responsibility Development
Volume 20
Number 2
Year 2018
Page from 277
Page to 300
Reviewed? Y
URL https://onlinelibrary.wiley.com/doi/abs/10.1111/ijmr.12130
DOI http://dx.doi.org/10.1111/ijmr.12130
Open Access N


Reiner, Gerald (Details)
Fortis, Zeynep (University of Neuchâtel, Switzerland)
Frooman, Jeff (University of New Brunswick, Canada)
Maon, François (IESEG School of Management, France)
Institute for Production Management (Reiner) (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5307 Business and management economics (Details)
5368 Sustainable development, sustainable economics (Details)
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