Weitzl, Wolfgang, Hutzinger, Clemens, Güntürkün, Baris Pascal, Einwiller, Sabine. 2018. When consumer love strikes back: The effects of online complaint handling and relationship-strength on customer revenge. In Proceedings of the 10th SERVSIG conference, Hrsg. AMA SERVSIG, 511-515. Paris: None.
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| Status of publication | Published |
|---|---|
| Affiliation | External |
| Type of publication | Contribution to conference proceedings |
| Language | English |
| Title | When consumer love strikes back: The effects of online complaint handling and relationship-strength on customer revenge |
| Title of whole publication | Proceedings of the 10th SERVSIG conference |
| Editor | AMA SERVSIG |
| Page from | 511 |
| Page to | 515 |
| Location | Paris |
| Year | 2018 |
| Open Access | N |
Associations
- People
- Weitzl, Wolfgang (Former researcher)
- Güntürkün, Baris Pascal (Details)
- External
- Einwiller, Sabine (University of Vienna, Austria)
- Hutzinger, Clemens (Seeburg Castle University, Austria)
- Organization
- Marketing DP (Details)
- Research areas (ÖSTAT Classification 'Statistik Austria')
- 5300 Economics (Details)
- 5308 Management sciences (Details)
- 5320 Marketing (Details)
- 5338 Science of advertising (Details)