Quotation Weitzl, Wolfgang, Hutzinger, Clemens, Güntürkün, Baris Pascal, Einwiller, Sabine. 2018. When consumer love strikes back: The effects of online complaint handling and relationship-strength on customer revenge. In Proceedings of the 10th SERVSIG conference, Hrsg. AMA SERVSIG, 511-515. Paris: None.


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Publication's profile

Status of publication Published
Affiliation External
Type of publication Contribution to conference proceedings
Language English
Title When consumer love strikes back: The effects of online complaint handling and relationship-strength on customer revenge
Title of whole publication Proceedings of the 10th SERVSIG conference
Editor AMA SERVSIG
Page from 511
Page to 515
Location Paris
Year 2018
Open Access N

Associations

People
Weitzl, Wolfgang (Former researcher)
Güntürkün, Baris Pascal (Details)
External
Einwiller, Sabine (University of Vienna, Austria)
Hutzinger, Clemens (Seeburg Castle University, Austria)
Organization
Marketing DP (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5300 Economics (Details)
5308 Management sciences (Details)
5320 Marketing (Details)
5338 Science of advertising (Details)
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