Quotation Weitzl, Wolfgang, Hutzinger, Clemens, Einwiller, Sabine. 2018. How (un-)committed customers cope with (non-)economic service failures and online recovery attempts. Symposium for Language in Webcare - Interdisciplinary Perspectives, Ghent, Belgien, 22.11.-23.11.


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Publication's profile

Status of publication Published
Affiliation External
Type of publication Paper presented at an academic conference or symposium
Language English
Title How (un-)committed customers cope with (non-)economic service failures and online recovery attempts
Event Symposium for Language in Webcare - Interdisciplinary Perspectives
Year 2018
Date 22.11.-23.11.
Country Belgium
Location Ghent
URL http://www.webcare2018.ugent.be/

Associations

People
Weitzl, Wolfgang (Former researcher)
External
Einwiller, Sabine (University of Vienna, Austria)
Hutzinger, Clemens (Private University Seeburg Castle, Austria)
Research areas (Ă–STAT Classification 'Statistik Austria')
5300 Economics (Details)
5308 Management sciences (Details)
5320 Marketing (Details)
5338 Science of advertising (Details)
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