Quotation Weitzl, Wolfgang, Hutzinger, Clemens, Güntürkün, Baris Pascal, Einwiller, Sabine. 2018. When consumer love strikes back: The effects of online complaint handling and relationship-strength on customer revenge. SERVSIG 2018, Paris, Frankreich, 14.06.-16.06.


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Publication's profile

Status of publication Published
Affiliation External
Type of publication Paper presented at an academic conference or symposium
Language English
Title When consumer love strikes back: The effects of online complaint handling and relationship-strength on customer revenge
Event SERVSIG 2018
Year 2018
Date 14.06.-16.06.
Country France
Location Paris

Associations

People
Weitzl, Wolfgang (Former researcher)
Güntürkün, Baris Pascal (Details)
External
Einwiller, Sabine (University of Vienna, Austria)
Hutzinger, Clemens (Private University Seeburg Castle, Austria)
Research areas (ÖSTAT Classification 'Statistik Austria')
5300 Economics (Details)
5308 Management sciences (Details)
5320 Marketing (Details)
5338 Science of advertising (Details)
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