Kis, Isabella, Bachhofner, Stefan, Di Ciccio, Claudio, Mendling, Jan. 2017. Towards a Data-Driven Framework for Measuring Process Performance. In Enterprise, Business-Process and Information Systems Modeling: 18th International Conference, BPMDS 2017, 22nd International Conference, EMMSAD 2017, Held at CAiSE 2017, Essen, Germany, June 12-13, 2017, Proceedings, Hrsg. Iris Reinhartz-Berger, Jens Gulden, Selmin Nurcan, Wided Guédria, Palash Bera, 3-18. Essen, Germany: Springer.

RIS

@INPROCEEDINGS{Kis2017,
title = {Towards a Data-Driven Framework for Measuring Process Performance},
author = {Isabella Kis and Stefan Bachhofner and Claudio Di Ciccio and Jan Mendling},
publisher = {Springer},
year = {2017},
isbn = {978-3-319-59466-8},
address = {Essen, Germany},
url = {http://dx.doi.org/10.1007/978-3-319-59466-8_1},
publisher = {Springer},
language = {EN},
pages = {3-18},
series = {Enterprise, Business-Process and Information Systems Modeling: 18th International Conference, BPMDS 2017, 22nd International Conference, EMMSAD 2017, Held at CAiSE 2017, Essen, Germany, June 12-13, 2017, Proceedings},
abstract = {Studies have shown that the focus of Business Process Management (BPM) mainly lies on process discovery and process implementation \& execution. In contrast, process analysis, i.e., the measurement of process performance, has been mostly neglected in the field of process science so far. However, in order to be viable in the long run, a process' performance has to be made evaluable. To enable this kind of analysis, the suggested approach in this idea paper builds upon the well-established notion of devil's quadrangle. The quadrangle depicts the process performance according to four dimensions (time, cost, quality and flexibility), thus allowing for a meaningful assessment of the process. In the course of this paper, a framework for the measurement of each dimension is proposed, based on the analysis of process execution data. A trailing example is provided that reflects the expressed concepts on a tangible realistic scenario.},
}