Weitzl, Wolfgang, Hutzinger, Clemens. 2017. The effects of marketer- and advocate-initiated service recovery responses on silent bystanders. Journal of Business Research 80, 164-175.
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| Status of publication | Published |
|---|---|
| Affiliation | WU |
| Type of publication | Journal article |
| Journal | Journal of Business Research |
| Citation Index | SSCI |
| WU Journalrating 2009 | A |
| WU-Journal-Rating new | FIN-A, INF-A, STRAT-B, VW-D, WH-B |
| Language | English |
| Title | The effects of marketer- and advocate-initiated service recovery responses on silent bystanders |
| Volume | 80 |
| Year | 2017 |
| Page from | 164 |
| Page to | 175 |
| Reviewed? | Y |
| DOI | http://dx.doi.org/10.1016/j.jbusres.2017.04.020 |
Associations
- People
- Weitzl, Wolfgang (Former researcher)
- External
- Hutzinger, Clemens (University of Innsbruck, Austria)
- Organization
- Marketing DP (Details)
- Retailing and Marketing IN (Details)
- Research areas (ÖSTAT Classification 'Statistik Austria')
- 5300 Economics (Details)
- 5308 Management sciences (Details)
- 5320 Marketing (Details)
- 5338 Science of advertising (Details)