Quotation Weitzl, Wolfgang, Hutzinger, Clemens. 2017. The effects of marketer- and advocate-initiated service recovery responses on silent bystanders. Journal of Business Research 80, 164-175.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Journal of Business Research
Citation Index SSCI
WU Journalrating 2009 A
WU-Journal-Rating new FIN-A, INF-A, STRAT-B, VW-D, WH-B
Language English
Title The effects of marketer- and advocate-initiated service recovery responses on silent bystanders
Volume 80
Year 2017
Page from 164
Page to 175
Reviewed? Y
DOI http://dx.doi.org/10.1016/j.jbusres.2017.04.020

Associations

People
Weitzl, Wolfgang (Former researcher)
External
Hutzinger, Clemens (University of Innsbruck, Austria)
Organization
Marketing DP (Details)
Retailing and Marketing IN (Details)
Research areas (Ă–STAT Classification 'Statistik Austria')
5300 Economics (Details)
5308 Management sciences (Details)
5320 Marketing (Details)
5338 Science of advertising (Details)
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