Quotation van der Aa, Han, del-Río-Ortega, Adela , Resinas, Manuel , Leopold, Henrik, Ruiz-Cortés, Antonio , Mendling, Jan, Reijers, Hajo A. 2016. Narrowing the Business-IT Gap in Process Performance Measurement. In Advanced Information Systems Engineering - 28th International Conference, CAiSE 2016, Hrsg. Lecture Notes in Computer Science, 543-557. Ljubljana, Slovenia: None.




To determine whether strategic goals are met, organizations must monitor how their business processes perform. Process Performance Indicators (PPIs) are used to specify relevant performance requirements. The formulation of PPIs is typically a managerial concern. Therefore, considerable effort has to be invested to relate PPIs, described by management, to the exact operational and technical characteristics of business processes. This work presents an approach to support this task, which would otherwise be a laborious and time-consuming endeavor. The presented approach can automatically establish links between PPIs, as formulated in natural language, with operational details, as described in process models. To do so, we employ machine learning and natural language processing techniques. A quantitative evaluation on the basis of a collection of 173 real-world PPIs demonstrates that the proposed approach works well.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Contribution to conference proceedings
Language English
Title Narrowing the Business-IT Gap in Process Performance Measurement
Title of whole publication Advanced Information Systems Engineering - 28th International Conference, CAiSE 2016
Editor Lecture Notes in Computer Science
Page from 543
Page to 557
Location Ljubljana, Slovenia
Year 2016
URL http://dx.doi.org/10.1007/978-3-319-39696-5_33


Mendling, Jan (Details)
del-Río-Ortega, Adela (University of Seville, Spain)
Leopold, Henrik (Vrije Universiteit Amsterdam, Netherlands)
Reijers, Hajo A. (Vrije Universiteit Amsterdam, Netherlands)
Resinas, Manuel (University of Seville, Spain)
Ruiz-Cortés, Antonio (University of Seville, Spain)
van der Aa, Han (Vrije Universiteit Amsterdam, Netherlands)
Institute for Data, Process and Knowledge Management (AE Sabou) (Details)
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