Hajro, Aida, Gibson, Cristina, Pudelko, Markus. 2017. Knowledge Exchange Processes in Multicultural Teams: Linking Organizational Diversity Climates to Teams’ Effectiveness. Academy of Management Journal. 60 (1), 345-372.
BibTeX
Abstract
We developed a model illuminating team knowledge exchange processes as a key link between organizational diversity climate and the effectiveness of multicultural teams (MCTs). Our analysis is based on 143 in-depth interviews and extensive observations of team interactions that occurred in 48 teams from 11 companies. Our findings revealed that teams that oscillated between assertive and cooperative knowledge exchange processes were more effective. We also found such dual processes were more prevalent in organizations that had an engagement-focused diversity climate characterized by utilization of diversity to inform and enhance work processes based on the assumption that cultural differences give rise to different knowledge, insights, and alternative views. Based on our findings we developed specific propositions about optimizing MCT knowledge-exchange processes to guide future research and practice.
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Status of publication | Published |
---|---|
Affiliation | WU |
Type of publication | Journal article |
Journal | Academy of Management Journal |
Citation Index | SSCI |
WU Journalrating 2009 | A+ |
Starjournal | Y |
Language | English |
Title | Knowledge Exchange Processes in Multicultural Teams: Linking Organizational Diversity Climates to Teams’ Effectiveness |
Volume | 60 |
Number | 1 |
Year | 2017 |
Page from | 345 |
Page to | 372 |
Reviewed? | Y |
DOI | http://dx.doi.org/10.5465/amj.2014.0442 |
Open Access | N |
Associations
- People
- Hajro, Aida (Details)
- External
- Gibson, Cristina (UWA Business School, Australia)
- Pudelko, Markus (Universität Tübingen, Germany)
- Organization
- Institute for International Business (Stahl) (Details)