Quotation Weitzl, Wolfgang, Wolfsteiner, Elisabeth, Hutzinger, Clemens. 2016. "We're sorry!" Effects of Online Complaint Handling on Observers' Attitudes. In Proceedings of the 2016 Global Marketing Conference, Hrsg. Global Alliance of Marketing & Management Associations, 0-0. Hong Kong, China: None.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Contribution to conference proceedings
Language English
Title "We're sorry!" Effects of Online Complaint Handling on Observers' Attitudes
Title of whole publication Proceedings of the 2016 Global Marketing Conference
Editor Global Alliance of Marketing & Management Associations
Page from 0
Page to 0
Location Hong Kong, China
Year 2016

Associations

People
Weitzl, Wolfgang (Former researcher)
External
Hutzinger, Clemens (University of Innsbruck, Austria)
Wolfsteiner, Elisabeth (University of Vienna, Austria)
Organization
Retailing and Marketing IN (Details)
Research areas (Ă–STAT Classification 'Statistik Austria')
5300 Economics (Details)
5308 Management sciences (Details)
5320 Marketing (Details)
5338 Science of advertising (Details)
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