Quotation Teller, Christoph and Kotzab, Herbert and Grant, David B. and Holweg, Christina. 2016. The Importance of Key Supplier Relationship Management in Supply Chains. International Journal of Retail & Distribution Management 44 (2), 109-123.




Purpose: This paper investigates the impact of key supplier relationship management (KSRM) understood as an aggregated supply chain management (SCM) process in the upstream direction on the overall level of the execution of SCM within organizations. Methodology: A conceptual model is developed from a theoretical framework and proposes the capability to do KSRM as a mediator between internal and external SCM resources and SCM execution. A survey of 174 managers representing different supply chain stages is used to test the model through variance-based structural equation modelling. Findings: The findings reveal that external SCM resources directly affect the capability to do KSRM. Nevertheless, internal resources show a considerable indirect impact through external resources and can thus be considered an indirect determinant. The capability to do KSRM in turn impacts upon the level of SCM execution, measured in terms of the integration of business processes, directly and substantially, as well as mediating the effect between SCM resources and the level of SCM execution. Value: The main contribution of this paper is to empirically demonstrate the potential of KSRM for enhancing the level of SCM execution within organizations and consequently the level of integration in supply chains, leading to higher customer and shareholder value.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal International Journal of Retail & Distribution Management
Citation Index SSCI
WU-Journal-Rating new MAR-C, STRAT-C
Language English
Title The Importance of Key Supplier Relationship Management in Supply Chains
Volume 44
Number 2
Year 2016
Page from 109
Page to 123
Reviewed? Y
URL http://www.emeraldinsight.com/doi/full/10.1108/IJRDM-05-2015-0072
DOI http://dx.doi.org/10.1108/IJRDM-05-2015-0072


Holweg, Christina (Details)
Grant, David B. (University of Hull, United Kingdom)
Kotzab, Herbert (Universität Bremen, Germany)
Teller, Christoph (University of Surrey, United Kingdom)
Institute for Retailing & Data Science IN (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5300 Economics (Details)
5307 Business and management economics (Details)
5320 Marketing (Details)
5363 Non-profit-sector research (NPO, NPI) (Details)
5407 Ethics and social sciences (Details)
5427 Poverty research, social exclusion (Details)
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