Quotation Malinova, Monika, Leopold, Henrik, Mendling, Jan. 2015. An Explorative Study for Process Map Design. In: {Information Systems Engineering in Complex Environments, Hrsg. Nurcan, Selmin and Pimenidis, Elias, S. 36-51. Thessaloniki, Greece: Springer International Publishing.




Process maps provide a holistic view of all processes of an organization and the essential relationships between them. The design of a process map is of central importance as many organizations create them at the start of a business process management (BPM) initiative to serve as a framework. Despite this importance, the design of process maps is still more art than science, essentially because there is no standardized modeling language available for process map design. In this paper, we address the research question of which concepts are currently used in process maps in practice. To this end, we investigate a collection of 67 process maps from industry. Our contribution is a meta-model for process map design which is grounded in actual usage. Furthermore, we discuss the importance of different concepts for process map design.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Chapter in edited volume
Language English
Title An Explorative Study for Process Map Design
Title of whole publication {Information Systems Engineering in Complex Environments
Editor Nurcan, Selmin and Pimenidis, Elias
Page from 36
Page to 51
Location Thessaloniki, Greece
Publisher Springer International Publishing
Year 2015
Reviewed? Y
URL http://dx.doi.org/10.1007/978-3-319-19270-3_3
ISBN 978-3-319-19269-7


Malinova Mandelburger, Monika (Details)
Mendling, Jan (Details)
Leopold, Henrik (VU Amsterdam, Netherlands)
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