Quotation Woydack, Johanna. 2014. "You have to be colourful with the scripts and use poetic language": the question of standardisation and resistance in a multilingual call centre. Explorations in Ethnography, Language and Communication 5, Manchester, Großbritannien, 11.11-12.11..


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Paper presented at an academic conference or symposium
Language English
Title "You have to be colourful with the scripts and use poetic language": the question of standardisation and resistance in a multilingual call centre
Event Explorations in Ethnography, Language and Communication 5
Year 2014
Date 11.11-12.11.
Country United Kingdom
Location Manchester
URL https://eelc5.wordpress.com/

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People
Tovar, Johanna (Details)
Organization
Institute for English Business Communication (Köster) (Details)
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