Graf, Michael, Schlegelmilch, Bodo B., Mudambi, Susan M., Tallman, Stephan. 2013. Outsourcing of Customer Relationship Management: Implications for Customer Satisfaction. Journal of Strategic Marketing. 21 (1), 68-81.
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| Status of publication | Published |
|---|---|
| Affiliation | WU |
| Type of publication | Journal article |
| Journal | Journal of Strategic Marketing |
| WU-Journal-Rating new | MAR-C, STRAT-C |
| Language | English |
| Title | Outsourcing of Customer Relationship Management: Implications for Customer Satisfaction |
| Volume | 21 |
| Number | 1 |
| Year | 2013 |
| Page from | 68 |
| Page to | 81 |
| DOI | https://doi.org/10.1080/0965254X.2012.734844 |
| Open Access | Y |
| Open Access Link | https://doi.org/10.1080/0965254X.2012.734844 |
Associations
- People
- Graf, Michael (Former researcher)
- Schlegelmilch, Bodo B. (Details)
- External
- Mudambi, Susan M. (Temple University, United States/USA)
- Tallman, Stephan (na, United States/USA)
- Organization
- Institute for International Marketing Management IN (Details)