Quotation Graf, Michael, Schlegelmilch, Bodo B., Mudambi, Susan M., Tallman, Stephan. 2013. Outsourcing of Customer Relationship Management: Implications for Customer Satisfaction. Journal of Strategic Marketing. 21 (1), 68-81.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Journal of Strategic Marketing
WU-Journal-Rating new MAR-C, STRAT-C
Language English
Title Outsourcing of Customer Relationship Management: Implications for Customer Satisfaction
Volume 21
Number 1
Year 2013
Page from 68
Page to 81
DOI https://doi.org/10.1080/0965254X.2012.734844
Open Access Y
Open Access Link https://doi.org/10.1080/0965254X.2012.734844

Associations

People
Graf, Michael (Former researcher)
Schlegelmilch, Bodo B. (Details)
External
Mudambi, Susan M. (Temple University, United States/USA)
Tallman, Stephan (na, United States/USA)
Organization
Institute for International Marketing Management IN (Details)
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