Quotation Figl, Kathrin, Mendling, Jan, Strembeck, Mark. 2013. The Influence of Notational Deficiencies on Process Model Comprehension. Journal of the Association for Information Systems (JAIS) 14 (6), 312-338.




Visual process models are helpful when analyzing and improving complex organizational processes. However, the symbol sets used in different modeling notations vary in perceptual discriminability, visual expressiveness, and semantic transparency; such factors are likely to influence a notation’s perception and cognitive effectiveness. In this paper, we investigate whether the basic symbol sets in visual process modeling languages influence comprehension and cognitive load of process models. For this purpose, we analyze four different symbol sets in an experiment with model comprehension tasks carried out by 136 participants. Our results indicate that notational deficiencies concerning perceptual discriminability and semiotic clarity have measurable effects on comprehension, cognitive load, and the time needed to understand the models.


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Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Journal of the Association for Information Systems (JAIS)
Citation Index SSCI
WU Journalrating 2009 A
WU-Journal-Rating new INF-A, STRAT-A, WH-A
Language English
Title The Influence of Notational Deficiencies on Process Model Comprehension
Volume 14
Number 6
Year 2013
Page from 312
Page to 338
URL http://aisel.aisnet.org/jais/vol14/iss6/1/
DOI n.a.


Figl, Kathrin (Former researcher)
Mendling, Jan (Details)
Strembeck, Mark (Details)
Institute for Data, Process and Knowledge Management (AE Sabou) (Details)
Institute for Information Systems and New Media IN (Details)
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