Quotation Kummer, Sebastian, Oberhofer, Peter, Schramm, Hans-Joachim. 2013. How to Kick the Paper Habit: Status of Innovative Document Handling in the Transport Sector. NOFOMA 2013 – 25th Annual Conference for Nordic Researchers in Logistics, Gothenburg, Schweden, 03.06-05.06..




Purpose of this paper The aim of this paper is to explore the current status of implementation of innovative procedures for transport document handling that involves high levels of digitalization. Design/methodology/approach An online survey was conducted with dispatchers and managing directors of companies from Austria engaged in international road haulage, maritime transport and air cargo. Findings Based on 67 fully completed online questionnaires, we can conclude that a hybrid form of both hardcopy and digital ways to organize transport documentation is still predominant. However, the majority of respondents indicate clear benefits in fully digital procedures to improve inter-organizational communication as well as to reduce time and costs spend. High investment costs and time expenditure as well as missing technical abilities of business partners or authorities were stated as the strongest barriers. Practical implications (if applicable) Our findings clearly show that there is a need for improvement as current paper-based document procedures waste important capacities and efficiency could be raised. However, it is important to take a holistic and inter-organizational implementation approach so that all actors involved in a transport process will benefit. Furthermore, it is crucial to establish a sound legal basis that allows efficient paperless transport document handling. Moreover, implementation of international standards which foster trust among companies is essential to get a wide-spread adoption on the long run. Originality/value This work is both exploratory and explanatory in its nature, as there is only little research evidence about innovative procedures in document handling in the transport sector so far.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Paper presented at an academic conference or symposium
Language English
Title How to Kick the Paper Habit: Status of Innovative Document Handling in the Transport Sector
Event NOFOMA 2013 – 25th Annual Conference for Nordic Researchers in Logistics
Year 2013
Date 03.06-05.06.
Country Sweden
Location Gothenburg
URL http://www.nofoma.net/SubPage.aspx?id=85


Kummer, Sebastian (Details)
Oberhofer, Peter (Former researcher)
Schramm, Hans-Joachim (Details)
Institute for Transport and Logistics Management (Details)
Research Institute for Supply Chain Management FI (Details)
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