Quotation Fuhrmann, Bettina. 2013. Hard to Say I'm Sorry? Why and How Empathy Prevents and Resolves Conflicts. 85th International SIEC-ISBE Conference, Berlin, Deutschland, 05.08.-09.08.. Invited Talk




Students at Wirtschaftsuniversität Wien are intended to learn how communication can cause, but also solve conflicts. The application of various communication models suggests that empathy for the communication partner helps defuse difficult situations (like facing accusations and rudeness). However, experience has shown that students would rather react by "fighting or flighting". It is the aim of the seminar to present and discuss various tasks that help students try different reactions and experience their effect on their communication partners.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Paper presented at an academic conference or symposium
Language English
Title Hard to Say I'm Sorry? Why and How Empathy Prevents and Resolves Conflicts
Event 85th International SIEC-ISBE Conference
Year 2013
Date 05.08.-09.08.
Country Germany
Location Berlin
Invited Talk Y


Fuhrmann, Bettina (Details)
Institute for Business Education IN (Details)
Competence Center for Empirical Research Methods WE (Details)
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