Quotation Arvanitis, Spyros, Fuchs, Barbara, Wörter, Martin. 2011. External End User and Innovation Performance. KOF Working Paper, No.276.




Research about users as a source of innovation has been largely restricted to case studies exploring specific innovation projects at the firm level. This study assesses empirically the relationship between external end users knowledge as an input factor to innovation and firm innovation success. The results strongly support the hypotheses: (i) that external end users have the potential to essentially improve the innovative performance of firms; (ii) that the technique of interaction during the innovation process and the characteristics of involved external users matter as well. The more firms make use of emphatic design and select specific users to acquire hard-to-articulate customer needs, the stronger is the relationship between access to external end users knowledge and firm innovation success measured in sales of innovative products.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Working/discussion paper, preprint
Language English
Title External End User and Innovation Performance
Title of whole publication KOF Working Paper, No.276
Year 2011
URL http://www.kof.ethz.ch/de/publikationen/p/kof-working-papers/276/


Fuchs, Barbara (Former researcher)
Arvanitis, Spyros (KOF ETH Zürich, Switzerland)
Wörter, Martin (KOF ETH Zürich, Switzerland)
Department of Economics (Grisold) (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5323 Econometrics (Details)
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