Quotation Polzer, Tobias, Kroll, Alexander. 2010. Performance Information Use in the Social Welfare Sector of the City of Berlin - Who Uses Which Kind of Information, and What for?. EURAM - European Academy of Management, Rom, Italien, 21.05.-24.05..




While there is a vast number of (often prescriptive) literature on the organization of performance management systems and the potential perils and pitfalls, little is known about how performance management is actually "lived" in the context of the German public administration. This research paper sheds light on the question how performance information is used in the social welfare administration of the German capital city of Berlin. After narrowing down the most important terms and concepts, a literature review on theoretical aspects on performance information use is carried out in order to develop an analytical framework. Afterwards, performance information use is illustrated with a case study whereby a triangulation of methods (analysis of official documents and expert interviews) is applied. The findings are that first and foremost financial information is used. It depends on the administrative level (central financial administration, central social administration and administration in the city districts) which kind of performance information actually is used most often. A further result is that the variance in the use of performance information can be explained best with the factor of available knowledge - both on professional and on technical side. Due to the severe financial situation Berlin is facing and because of an overrepresentation of cost accountants with a background in business studies, a chance for policy change is seen only to a very limited extent.


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Status of publication Published
Affiliation WU
Type of publication Paper presented at an academic conference or symposium
Language English
Title Performance Information Use in the Social Welfare Sector of the City of Berlin - Who Uses Which Kind of Information, and What for?
Event EURAM - European Academy of Management
Year 2010
Date 21.05.-24.05.
Country Italy
Location Rom
URL http://www.euram2010.org/userfiles/EEIMGMI_KIIME_TU0OL9NQ.pdf


Polzer, Tobias (Details)
Kroll, Alexander (University of Potsdam, Germany)
Institute for Public Management and Governance IN (Details)
Research areas (Ă–STAT Classification 'Statistik Austria')
5351 Public economy (Details)
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