Quotation Öberseder, Magdalena, Schlegelmilch, Bodo B.. 2010. Consumers' Perception Of Corporate Social Responsibility. EMAC, Kopenhagen, Dänemark, 1.6.-4.6..




More than ever, consumers are interested in corporate social responsibility (CSR) and their purchase behaviour may be increasingly influenced by attention to CSR issues. But notwithstanding growing consumer interest and an expanding body of literature investigating the relationship between CSR and consumer behaviour, little is known on what, exactly, consumers perceive as CSR. This paper sheds light on this issue and reports findings from qualitative interviews with consumers to identify their view of CSR. A grounded theory of CSR domains has been created on the basis of this data. The identified CSR domains relate to employees, customers, the environment, society, the local community, suppliers, governments, shareholders, banks and the economy. This research contributes to the growing literature on CSR and consumer behaviour by identifying domains of CSR relevant to consumers. Such consumer centric CSR domains offer companies a basis for potential differentiation strategies and contribute to a better understanding of CSR.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Paper presented at an academic conference or symposium
Language English
Title Consumers' Perception Of Corporate Social Responsibility
Event EMAC
Year 2010
Date 1.6.-4.6.
Country Denmark
Location Kopenhagen


Consumers' perception of corporate social responsibility
Öberseder, Magdalena (Former researcher)
Schlegelmilch, Bodo B. (Details)
Institute for International Marketing Management IN (Details)
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