Quotation Figl, Kathrin, Bauer, Christine. 2008. Online Active Listening and Media Competence. In IADIS International Conference e-Learning 2008, Hrsg. IADIS, 207-214. Amsterdam: IADIS Press.




The highly recognized concept of "active listening" is widely adopted in contexts that involve gathering information and solving problems. Demanding both verbal and nonverbal skills, this way of communication improves mutual understanding by using techniques like paraphrasing. The benefits are manifold and crucial in many areas of life for all kinds of communicative settings - face-to-face as well as online. For instance, it avoids misunderstandings, as people verify that they really understand. In conflicts, people tend to be more willing to explain in detail, which increases chances to find a joint solution. Our study investigates active listening in an online educational setting using written communication, which is a novel asset. We thereby focus on instant messaging and e-mail communication and examine both settings' capacities and differences. More than only exploring whether active listening is effective in online communication, we examine students' media competence for being able to adequately use the media under investigation for the given task. The study was conducted in a technology-enhanced course on "Soft Skills for Computer Scientists". Interestingly, analysis reveals that active listening techniques do have positive effects on communication in the analyzed online settings and students seem to be aware of the analyzed media's strength and weaknesses. Furthermore, our results tend to support the media synchronization theory.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Contribution to conference proceedings
Language English
Title Online Active Listening and Media Competence
Title of whole publication IADIS International Conference e-Learning 2008
Editor IADIS
Page from 207
Page to 214
Location Amsterdam
Publisher IADIS Press
Year 2008
ISBN 978-972-8924-58-4
URL http://www.iadis.net/dl/final_uploads/200805L027.pdf


Figl, Kathrin (Former researcher)
Bauer, Christine (Former researcher)
Institute for Information Systems and Society IN (Details)
Institute for Information Systems and New Media IN (Details)
Research areas (Ă–STAT Classification 'Statistik Austria')
1146 Management information systems (Details)
1161 Human-computer interaction (Details)
5367 Management information systems (Details)
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