Quotation Müller, Claudia, Meuthrath, Benedikt, Baumgraß, Anne. 2008. Analyzing Wiki-based Networks to Improve Knowledge Processes in Organizations. Journal of Universal Computer Science 14 (4): 526-545.




Increasingly wikis are used to support existing corporate knowledge exchange processes. They are an appropriate software solution to support knowledge processes. However, it is not yet proven whether wikis are an adequate knowledge management tool or not. This paper presents a new approach to analyze existing knowledge exchange processes in wikis based on network analysis. Because of their dynamic characteristics four perspectives on wiki networks are introduced to investigate the interrelationships between people, information, and events in a wiki information space. As an analysis method the Social Network Analysis (SNA) is applied to uncover existing structures and temporal changes. A scenario data set of an analysis conducted with a corporate wiki is presented. The outcomes of this analysis were utilized to improve the existing corporate knowledge processes.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Journal of Universal Computer Science
Citation Index SCI
Language English
Title Analyzing Wiki-based Networks to Improve Knowledge Processes in Organizations
Volume 14
Number 4
Year 2008
Page from 526
Page to 545
Reviewed? Y
URL http://www.jucs.org/jucs_14_4/analyzing_wiki_based_networks/jucs_14_4_0526_0545_mueller.pdf


Baumgraß, Anne (Former researcher)
Meuthrath, Benedikt (Universität Potsdam, Germany)
Müller, Claudia (Universität Potsdam, Germany)
Institute for Information Systems and New Media IN (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5367 Management information systems (Details)
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