Müller, Claudia, Meuthrath, Benedikt, Baumgraß, Anne. 2008. Analyzing Wiki-based Networks to Improve Knowledge
Processes in Organizations. Journal of Universal Computer Science 14 (4): 526-545.
BibTeX
Abstract
Increasingly wikis are used to support existing corporate knowledge exchange processes. They are an appropriate software solution to support knowledge processes. However, it is not yet proven whether wikis are an adequate knowledge management tool or not. This paper presents a new approach to analyze existing knowledge exchange processes in wikis based on network analysis. Because of their dynamic characteristics four perspectives on wiki networks are introduced to investigate the interrelationships between people, information, and events in a wiki information space. As an analysis method the Social Network Analysis (SNA) is applied to uncover existing structures and temporal changes. A scenario data set of an analysis conducted with a corporate wiki is presented. The outcomes of this analysis were utilized to improve the existing corporate knowledge processes.
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Status of publication | Published |
---|---|
Affiliation | WU |
Type of publication | Journal article |
Journal | Journal of Universal Computer Science |
Citation Index | SCI |
Language | English |
Title | Analyzing Wiki-based Networks to Improve Knowledge Processes in Organizations |
Volume | 14 |
Number | 4 |
Year | 2008 |
Page from | 526 |
Page to | 545 |
Reviewed? | Y |
URL | http://www.jucs.org/jucs_14_4/analyzing_wiki_based_networks/jucs_14_4_0526_0545_mueller.pdf |
Associations
- People
- Baumgraß, Anne (Former researcher)
- External
- Meuthrath, Benedikt (Universität Potsdam, Germany)
- Müller, Claudia (Universität Potsdam, Germany)
- Organization
- Institute for Information Systems and New Media IN (Details)
- Research areas (ÖSTAT Classification 'Statistik Austria')
- 5367 Management information systems (Details)