Reiner, G., Trcka, M.. 2001. Call Center Process Improvements Using Simulation and Queuing Models. Proceedings of 7th International Scientific Conference on Quantitative Methods in Economy and Business, 53-60, Bratislava
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| Status of publication | Published |
|---|---|
| Affiliation | WU |
| Type of publication | Contribution to conference proceedings |
| Language | English |
| Title | Call Center Process Improvements Using Simulation and Queuing Models |
| Year | 2001 |
Associations
- Projects
- Complaint management and call center management
- People
- Reiner, Gerald (Details)
- Organization
- Institute for Production Management (Reiner) (Details)
- Institute for Production Management (Taudes) (Details)