Quotation Willems, Jurgen, Schmid, Moritz, Vanderelst, Dieter, Vogel, Dominik, Ebinger, Falk. 2022. AI-driven public services and the privacy paradox: do citizens really care about their privacy? Public Management Review.




Based on privacy calculus theory, we derive hypotheses on the role of perceived usefulness and privacy risks of artificial intelligence (AI) in public services. In a representative vignette experiment (n = 1,048), we asked citizens whether they would download a mobile app to interact in an AI-driven public service. Despite general concerns about privacy, we find that citizens are not susceptible to the amount of personal information they must share, nor to a more anthropomorphic interface. Our results confirm the privacy paradox, which we frame in the literature on the government’s role to safeguard ethical principles, including citizens’ privacy.


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  • public
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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Public Management Review
Citation Index SSCI
WU-Journal-Rating new INF-A, MAN-A, STRAT-B, WH-B
Language English
Title AI-driven public services and the privacy paradox: do citizens really care about their privacy?
Year 2022
Reviewed? Y
DOI https://doi.org/10.1080/14719037.2022.2063934
Open Access Y
Open Access Link https://doi.org/10.1080/14719037.2022.2063934


Willems, Jurgen (Details)
Schmid, Moritz (Details)
Ebinger, Falk (Former researcher)
Vanderelst, Dieter (University of Cincinnati, United States/USA)
Vogel, Dominik (Hamburg University, Germany)
Institute for Public Management and Governance IN (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
1122 Artificial intelligence (Details)
5234 Administrative science (Details)
5255 Data security and data privacy (Details)
5308 Management sciences (Details)
6906 Public research (Details)
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