Quotation Jaklič, Jurij, Bosilj-Vukšić, Vesna, Mendling, Jan, Indihar Štemberger, Mojca. 2021. The Orchestration of Corporate Performance Management and Business Process Management and Its Effect on Perceived Organizational Performance. SAGE Open. 11


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Abstract

Various management approaches have been proposed to maintain good organizational performance on a continuous basis, with corporate performance management (CPM) and business process management (BPM) being two major groups. While the conceptual connection between CPM and BPM might see obvious, their actual empirical connection with performance remains poorly understood. In this article, we address this gap and develop a theoretical model that explicates the causal paths from CPM via BPM toward organizational performance in terms of a set of hypotheses. Based on a survey, we find that the effect of CPM on organizational performance is largely mediated by CPM-BPM orchestration and process performance. With this study, we respond to recent calls for novel studies in this area and highlight the impact of well-orchestrated CPM and BPM initiatives on organizational performance.

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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal SAGE Open
Citation Index SSCI
Language English
Title The Orchestration of Corporate Performance Management and Business Process Management and Its Effect on Perceived Organizational Performance
Volume 11
Year 2021
URL http://journals.sagepub.com/doi/pdf/10.1177/21582440211040126
DOI http://dx.doi.org/10.1177/21582440211040126
Open Access Y
Open Access Link https://journals.sagepub.com/doi/full/10.1177/21582440211040126

Associations

People
Mendling, Jan (Details)
External
Bosilj-Vukšić, Vesna (University of Zagreb, Croatia)
Indihar Štemberger, Mojca (University of Ljubljana, Slovenia)
Jaklič, Jurij (University of Ljubljana, Slovenia)
Organization
Institute for Data, Process and Knowledge Management IN (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5367 Management information systems (Details)
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