Starjournal Quotation Malinova Mandelburger, Monika, Mendling, Jan. 2021. Cognitive Diagram Understanding and Task Performance in Systems Analysis and Design. MIS Quarterly. 45 (4), 2101-2157.




Models play an important role in Systems Analysis and Design (SAD). A diagrammatic model is defined as a mapping from a domain to a visual representation in such a way that relevant information is preserved to meet a specific goal. So far, cognitive research on diagram criteria in relation to task performance has been fragmented. The aim of this paper is to (1) consolidate research on the cognitive processing steps involved during understanding and task performance with diagrams, (2) consolidate corresponding criteria for such diagrams to best support cognitive processing and (3) demonstrate the support effective diagrams provide for performing SAD tasks. Addressing the first aim, we develop a theoretical cognitive framework of task performance with diagrams called CogniDia. It integrates different cognitive theories from research on diagrams in software engineering and information systems. Regarding the second aim, we review the literature to organize criteria for effective cognitive processing of diagrams. We identify research gaps on verbal and task processing. Regarding the third aim, we use the theoretical cognitive framework to investigate how diagrams support the SAD process effectively.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal MIS Quarterly
Citation Index SSCI
WU Journalrating 2009 A+
Starjournal Y
Language English
Title Cognitive Diagram Understanding and Task Performance in Systems Analysis and Design
Volume 45
Number 4
Year 2021
Page from 2101
Page to 2157
Reviewed? Y
Open Access Y
Open Access Link


A Method for Facilitating Process Exploration
Malinova Mandelburger, Monika (Details)
Mendling, Jan (Details)
Institute for Data, Process and Knowledge Management (AE Sabou) (Details)
Research areas (Ă–STAT Classification 'Statistik Austria')
5367 Management information systems (Details)
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