Quotation Döring, Matthias, Willems, Jurgen. 2021. Processing stereotypes: professionalism confirmed or disconfirmed by sector affiliation? International Public Management Journal.




Public service stereotypes have been the subject of various studies in public administration research. However, the cognitive processes that form the basis of these stereotypes and the heuristics processing of stereotypical information, remain empirically vague. Starting from insights on the anti-public sector bias and representativeness heuristic, we apply an experimental vignette study (n = 1,412) in which we analyze how citizens process information on employees' sector affiliation. Furthermore, we integrate non-work role-referencing to test the stereotype confirmation assumption underlying the representativeness heuristic. Our results show that sector as well as non-work role-referencing influences perceived employee professionalism but has little effect on positive stereotype confirmation. However, our results do not confirm a congruity effect of consistent stereotypical information.


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  • public
  • reputation
  • management
  • sector
  • public sector
  • stereotypes
  • public servant
  • gender
  • prefessionalism
  • heuristics

Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal International Public Management Journal
Citation Index SSCI
WU-Journal-Rating new INF-A, MAN-A, STRAT-B, WH-B
Language English
Title Processing stereotypes: professionalism confirmed or disconfirmed by sector affiliation?
Year 2021
Reviewed? Y
URL https://doi.org/10.1080/10967494.2021.1971125
DOI https://doi.org/10.1080/10967494.2021.1971125
Open Access Y
Open Access Link https://doi.org/10.1080/10967494.2021.1971125


Willems, Jurgen (Details)
Döring, Matthias (University of Southern Denmark, Denmark)
Institute for Public Management and Governance IN (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5000 Social Sciences (Details)
5234 Administrative science (Details)
5308 Management sciences (Details)
5352 Human resource management, personnel management (Details)
5511 Social psychology (Details)
6906 Public research (Details)
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