Quotation Grisold, Thomas, Mendling, Jan, Otto, Markus, vom Brocke, Jan. 2021. Adoption, use and management of process mining in practice. Business Process Management Journal. 27 (2), 369-387.




Purpose This study explores how process managers perceive the adoption, use and management of process mining in practice. While research in process mining predominantly focuses on the technical aspects, our work highlights organizational and managerial implications. Design/methodology/approach We report on a focus group study conducted with process managers from various industries in Central Europe. This setting allowed us to gain diverse and in-depth insights about the needs and expectations of practitioners in relation to the adoption, use and management of process mining. Findings We find that process managers face four central challenges. These challenges are largely related to four stages; (1) planning and business case calculation, (2) process selection, (3) implementation, and (4) process mining use. Research limitations/implications We point to research opportunities in relation to the adoption, use and management of process mining. We suggest that future research should apply interdisciplinary study designs to better understand the managerial and organizational implications of process mining. Practical implications The reported challenges have various practical implications at the organizational and managerial level. We explore how existing BPM frameworks can be extended to meet these challenges. Originality/value This study is among the first attempts to explore process mining from the perspective of process managers. It clarifies important challenges and points to avenues for future research.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Business Process Management Journal
Citation Index SSCI
WU-Journal-Rating new STRAT-C
Language English
Title Adoption, use and management of process mining in practice.
Volume 27
Number 2
Year 2021
Page from 369
Page to 387
URL https://www.emerald.com/insight/content/doi/10.1108/BPMJ-03-2020-0112/full/html
DOI http://dx.doi.org/10.1108/BPMJ-03-2020-0112
Open Access N


Grisold, Thomas (Details)
Mendling, Jan (Details)
Otto, Markus (Universität Liechtenstein, Liechtenstein)
vom Brocke, Jan (Universität Liechtenstein, Liechtenstein)
Institute for Data, Process and Knowledge Management (AE Sabou) (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
1925 Knowledge management (Details)
5954 Knowledge management (Details)
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