Groß, Steven, Stelzl, Katharina, Grisold, Thomas, Mendling, Jan, Röglinger, Maximilian, vom Brocke, Jan. 2021. The Business Process Design Space for exploring process redesign alternatives. Business Process Management Journal. 27 (8), 25-56.
BibTeX
Abstract
Purpose Process redesign refers to the intentional change of business processes. While process redesign methods provide structure to redesign projects, they provide limited support during the actual creation of to-be processes. More specifically, existing approaches hardly develop an ontological perspective on what can be changed from a process design point of view, and they provide limited procedural guidance on how to derive possible process design alternatives. This paper aims to provide structured guidance during the to-be process creation. Design/methodology/approach Using design space exploration as a theoretical lens, the authors develop a conceptual model of the design space for business processes, which facilitates the systematic exploration of design alternatives along different dimensions. The authors utilized an established method for taxonomy development for constructing the conceptual model. First, the authors derived design dimensions for business processes and underlying characteristics through a literature review. Second, the authors conducted semi-structured interviews with professional process experts. Third, the authors evaluated their artifact through three real-world applications. Findings The authors identified 19 business process design dimensions that are grouped into different layers and specified by underlying characteristics. Guiding questions and illustrative real-world examples help to deploy these design dimensions in practice. Taken together, the design dimensions form the “Business Process Design Space” (BPD-Space). Research limitations/implications Practitioners can use the BPD-Space to explore, question and rethink business processes in various respects. Originality/value The BPD-Space complements existing approaches by explicating process design dimensions. It abstracts from specific process flows and representations of processes and supports an unconstrained exploration of various alternative process designs.
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Status of publication | Published |
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Affiliation | WU |
Type of publication | Journal article |
Journal | Business Process Management Journal |
Citation Index | SSCI |
WU-Journal-Rating new | STRAT-C |
Language | English |
Title | The Business Process Design Space for exploring process redesign alternatives |
Volume | 27 |
Number | 8 |
Year | 2021 |
Page from | 25 |
Page to | 56 |
Reviewed? | Y |
URL | https://www.emerald.com/insight/content/doi/10.1108/BPMJ-03-2020-0116/full/html |
DOI | https://doi.org/10.1108/BPMJ-03-2020-0116 |
Open Access | Y |
Open Access Link | https://www.emerald.com/insight/content/doi/10.1108/BPMJ-03-2020-0116/full/html |
Associations
- Projects
- EU Funding 2018-1-LI01-KA203-000114, “Reference Module Design for Explorative Business Process Management"
- People
- Groß, Steven (Former researcher)
- Mendling, Jan (Details)
- External
- Grisold, Thomas (University of Liechtenstein, Liechtenstein)
- Röglinger, Maximilian (University of Bayreuth, Germany)
- Stelzl, Katharina (University of Bayreuth, Germany)
- vom Brocke, Jan (University of Liechtenstein, Liechtenstein)
- Organization
- Institute for Data, Process and Knowledge Management (AE Sabou) (Details)