2015 Köcher, Sören, Buber, Renate. 2015. Being Unhappy but Trying Again: An Examination of Diverging Service Failure Effects across Full-Services and Self-Services. ANZMAC Conference, Sydney, Australien, 30.11.-02.12.. (Details)
2007 Aghamanoukjan, Anahid, Hulten, Pernilla. 2007. On the distinctiveness and added value of nonprofit organizations. 23rd EGOS Colloquium, Vienna, Österreich, 05.07-07.07. (Details)