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Jurgen Willems

Univ.Prof. Dr. Jurgen Willems
Telephone:
+43 1 31336 4313
Email:
About me:
Jurgen Willems is Professor for Public Management and Governance in the Department of Management at the Vienna University of Economics and Business (WU Wien). His teaching and research cover a variety of topics on citizen-​state and citizen-​society interactions. Concrete areas of interest are: Changing civic engagement and its new challenges for public policy and management; The increasing importance of bureaucratic reputations and the influence on citizens’ and public servants’ behaviors; Network governance for within-​sector and cross-​sector collaborative eco-​systems; and the impact of new technologies on citizen-​state and citizen-​society interactions. Jurgen Willems studied Economics (Ghent University) and Operations and Technology Management (Ghent University). Subsequently, he worked as a researcher at the Vlerick Business School (Belgium) in the field of Management & ICT. Concrete projects and executive teaching programs focused on Business Process Management and Business Intelligence. In 2009, he started his PhD at the Free University of Brussels (VUB) on the intersection of applied economics and psychology. In parallel, he finished his master degree in Quantitative Analysis for the Social Sciences (University of Leuven) After finishing his PhD (title: Nonprofit Governance and Effectiveness: Beyond the Organizational Perspective) , he worked at the University of Hamburg in the field of public and nonprofit management. In 2014, he was interim professor for Public Management (University of Hamburg) and he obtained his Habilitation and Venia Legendi from the same university in 2019. Jurgen Willems has been a visiting scholar at the University of Southern Denmark (Department of Political Science and Public Management), the American University in Washington (Department of Public Administration and Policy), l’Université de La Réunion (Institute of Business Administration and Le Centre d’Economie et de Management de l’Océan Indien), the University of Missouri (Henry W. Bloch School of Management, Center of Nonprofit Leadership), and the University of Texas at Austin (Lyndon B. Johnson School of Public Affairs, RGK center for Philanthropy).
Contact information and photo taken from and editable at WU Directory.

CV

No curriculum entries found.

Researcher Identifier

Awards and Honors

2012
Highly Commended Award winner of the 2012 Emerald/EFMD Outstanding Doctoral Research Awards in the Management and Governance category.

Classifications

  • 5234 Administrative science (Details)
  • 5308 Management sciences (Details)
  • 5363 Non-profit-sector research (NPO, NPI) (Details)
  • 5951 E-government (Details)
  • 6906 Public research (Details)

Expertise

  • Behavioral Public Administration
  • Governance
  • Organization
  • Performance & Effectiveness
  • Personnel (Volunteering)
  • Public & Nonprofit Management
  • Public Adminstration
  • Public Management
  • Reputation

Activities

Position in scientific committee
  2020 Ghent University - PhD dissertation committee: Dr. Ben Suykens (Department of Public Governance and Management)
  2019 University of Hamburg - Supervisor:PhD Dissertation Carolin J. Waldner

Publications

Journal article

2020 Vogel, Dominik, Willems, Jurgen. 2020. Einen Beitrag leisten und davon profitieren? Verwaltung und Management. 26 (3), 125-130. (Details)
  Becker, Annika, Boenigk, Silke, Willems, Jurgen. 2020. In Nonprofits We Trust? A Large-Scale Study on the Public’s Trust in Nonprofit Organizations. Journal of Non Profit and Public Sector Marketing. 32 (2), 189-216. (Details)
  Pihl-Thingvad, Signe, Hansen, Sune, Winter, Vera, Hansen, Michelle, Willems, Jurgen. 2020. Public managers’ role in creating workplace social capital (WSC) and its effect on employees’ well-being and health: a protocol of a longitudinal cohort study (PUMA-WSC). BMJ Open. 10 (e0390), 1-8. open access (Details)
  Willems, Jurgen. 2020. Public servant stereotypes: It is not (at) all about being lazy, greedy, and corrupt. Public Administration. open access (Details)
  Willems, Jurgen, Faulk, Lewis, Boenigk, Silke. 2020. Reputation Shocks and Recovery in Public-Serving Organizations: The Moderating Effect of Mission Valence. Journal of Public Administration Research and Theory. (Details)
  Vogel, Dominik, Willems, Jurgen. 2020. The Effects of Making Public Service Employees Aware of Their Prosocial and Societal Impact: A Microintervention. Journal of Public Administration Research and Theory. open access (Details)
  Waldner, Carolin, Willems, Jurgen, Ehmann, Judith, Gies, Felix. 2020. The impact of face‐to‐face street fundraising on organizational reputation. International Journal of Nonprofit and Voluntary Sector Marketing. open access (Details)
2019 Vanderelst, Dieter, Willems, Jurgen. 2019. Can We Agree on What Robots Should be Allowed to Do? An Exercise in Rule Selection for Ethical Care Robots. International Journal of Social Robotics. open access (Details)
  Willems, Jurgen, Faulk, Lewis. 2019. Does voluntary disclosure matter when organizations violate stakeholder trust? Journal of Behavioral Public Administration. 2 (1), 1-16. open access (Details)
  Willems, Jurgen, Waldner, Carolin, Vogel, Dominik. 2019. Reputation spillover effects from grant-providing institutions. Nonprofit Management & Leadership. 30 (1), 9-30. (Details)
  Willems, Jurgen, Waldner, Carolin, Ronquillo, John. 2019. Reputation Star Society: Are star ratings consulted as substitute or complementary information? Decision Support Systems (DSS). 124 open access (Details)
2018 Crispeels, Thomas, Willems, Jurgen, Scheerlinck, Ilse. 2018. Public–private collaborations in drug development: boosting innovation or alleviating risk? Public Management Review. 20 (2), 273-292. (Details)
  Willems, Jurgen, Ingerfurth, Stefan. 2018. The quality perception gap between employees and patients in hospitals. Health Care Management Review. 43 (2), 157-167. (Details)
  Andersson, Frederik, Willems, Jurgen. 2018. “I Say Tomato . . .”: A Nonprofit Practitioner Perspective of the Meaning(s) of Social Entrepreneurship. Journal of Nonprofit Education and Leadership. 8 (3), 289-304. (Details)
2017 Willems, Jurgen, Andersson, Frederik, Jegers, Marc, Renz, David. 2017. A Coalition Perspective on Nonprofit Governance Quality: Analyzing Dimensions of Influence in an Exploratory Comparative Case Analysis. Voluntas: International Journal of Voluntary and Nonprofit Organizations. 28 (4), 1422-1447. (Details)
  Bidee, Jemima, Vantilborgh, Tim, Pepermans, Roland, Willems, Jurgen, Jegers, Marc, Hofmans, Joeri. 2017. Daily motivation of volunteers in healthcare organizations: relating team inclusion and intrinsic motivation using self-determination theory. European Journal of Work & Organizational Psychology. 26 (3), 325-336. (Details)
  Willems, Jurgen, Dury, Sarah. 2017. Reasons for not volunteering: overcoming boundaries to attract volunteers. Service Industries Journal. 37 (11-12), 726-745. (Details)
  Raeymaeckers, Peter, Vermeiren, Caroline, Noel, Charlotte, Van Puyvelde, Stijn, Willems, Jurgen. 2017. The Governance of Public–Nonprofit Service Networks: A Comparison Between Three Types of Governance Roles. Voluntas: International Journal of Voluntary and Nonprofit Organizations. (Details)
  Willems, Jurgen, Waldner, Carolin, Dere, Yasemin, Matsuo, Yuka, Högy, Kevin. 2017. The Role of Formal Third-Party Endorsements and Informal Self-Proclaiming Signals in Nonprofit Reputation Building. Nonprofit and Voluntary Sector Quarterly. 46 (5), 1092-1105. (Details)
  Sundermann, Larissa, Boenigk, Silke, Willems, Jurgen. 2017. Under blood pressure – differentiated versus undifferentiated marketing to increase blood donations. International Review on Public and Nonprofit Marketing. 14 (3), 321-340. (Details)
2016 Willems, Jurgen. 2016. Building Shared Mental Models of Organizational Effectiveness in Leadership Teams Through Team Member Exchange Quality. Nonprofit and Voluntary Sector Quarterly. 45 (3), 568-592. (Details)
  Willems, Jurgen. 2016. Debate: Should public management research be more interdisciplinary? Public Money and Management. 36 (2), 76-78. (Details)
  Dury, Sarah, Willems, Jurgen, Nico, De Witte, De Donder, Lisbeth, Buffel, Tine, Vertee, Dominique. 2016. Municipality and Neighborhood Influences on Volunteering in Later Life. Journal of Applied Gerontology. 35 (6), 601-626. (Details)
  Faulk, Lewis, Willems, Jurgen, jasmine McGinnis Johnson, Jasmine, Steward, Amanda. 2016. Network Connections and Competitively Awarded Funding: The impacts of board network structures and status interlocks on nonprofit organizations’ foundation grant acquisition. Public Management Review. 18 (10), 1425-1455. (Details)
  Willems, Jurgen. 2016. Organizational Crisis Resistance: Examining Leadership Mental Models of Necessary Practices to Resist Crises and the Role of Organizational Context. Voluntas: International Journal of Voluntary and Nonprofit Organizations. 27 (6), 2807-2832. (Details)
  Willems, Jurgen, Jegers, Marc, Faulk, Lewis. 2016. Organizational Effectiveness Reputation in the Nonprofit Sector. Public Performance & Management Review. 39 (2), 454-475. (Details)
  Valeau, Patrick, Willems, Jurgen, Parak, Hassen. 2016. The Effect of Attitudinal and Behavioral Commitment on the Internal Assessment of Organizational Effectiveness: A Multilevel Analysis. Voluntas: International Journal of Voluntary and Nonprofit Organizations. 27 (6), 2913-2936. (Details)
2015 Willems, Jurgen, Van Puyvelde, Stijn, Jegers, Marc, Vantilborgh, Tim, Bidee, Jemima, Pepermans, Roland. 2015. Exploring board interlocking behaviour between nonprofit organizations. Annals of Public and Cooperative Economics. 86 (1), 73-88. (Details)
  Willems, Jurgen. 2015. Individual perceptions on the participant and societal functionality of non-formal education for youth: Explaining differences across countries based on the human development index. International Journal of Educational Development. 44 11-20. (Details)
  Van Puyvelde, Stijn, Huybrechts, Gert, Willems, Jurgen, Jegers, Marc, Bidee, Jemima, Vantilborgh, Tim, Pepermans, Roland. 2015. Optimal membership size and the governance of grassroots associations. The Social Science Journal. 52 (2), 141-147. (Details)
  Crispeels, Thomas, Willems, Jurgen, Brugman, Paul. 2015. The relationship between organizational characteristics and membership of a biotechnology industry board-of-directors-network. Journal of Business & Industrial Marketing. 30 (3/4), 312-323. (Details)
2014 Willems, Jurgen. 2014. Antecedents or Effects of Being a Manager in the Nonprofit, Public, or Private Sector. Nonprofit Management & Leadership. 25 (2), 183-189. (Details)
  Vantilborgh, Tim, Bidee, Jemima, Pepermans, Roland, Willems, Jurgen, Huybrechts, Gert, Jegers, Marc. 2014. Effects of ideological and relational psychological contract breach and fulfilment on volunteers’ work effort. European Journal of Work & Organizational Psychology. 23 (2), 217-230. (Details)
  Willems, Jurgen, Boenigk, Silke, Jegers, Marc. 2014. Seven Trade-offs in Measuring Nonprofit Performance and Effectiveness. Voluntas: International Journal of Voluntary and Nonprofit Organizations. 25 (6), 1648-1670. (Details)
2013 Willems, Jurgen, Walk, Marlene. 2013. Assigning volunteer tasks: The relation between task preferences and functional motives of youth volunteers. Children and Youth Services Review. 35 (6), 1030-1040. (Details)
  Bidee, Jemima, Vantilborgh, Tim, Pepermans, Roland, Huybrechts, Gert, Willems, Jurgen, Jegers, Marc. 2013. Autonomous Motivation Stimulates Volunteers’ Work Effort: A Self-Determination Theory Approach to Volunteerism. Voluntas: International Journal of Voluntary and Nonprofit Organizations. 24 (1), 32-47. (Details)
  Vantilborgh, Tim, Bidee, Jemima, Pepermans, Roland, Willems, Jurgen, Huybrechts, Gert, Jegers, Marc. 2013. From “getting” to “giving”: Exploring age-related differences in perceptions of and reactions to psychological contract balance. European Journal of Work & Organizational Psychology. 22 (3), 293-305. (Details)
  Vantilborgh, Tim, Bidee, Jemima, Pepermans, Roland, Willems, Jurgen, Huybrechts, Gert, Jegers, Marc. 2013. Revisiting the Relationship between Personality and Psychological Contracts: A Moderated Mediation Model Explaining Volunteer Performance. Social Service Review. 87 (1), 158-186. (Details)
2012 Willems, Jurgen, Van den Bergh, Joachim, Deschoolmeester, Dirk. 2012. Analyzing Employee Agreement on Maturity Assessment Tools for Organizations. Knowledge and Process Management: The Journal of Corporate Transformation. 19 (3), 142-147. (Details)
  Willems, Jurgen, Huybrechts, Gert, Jegers, Marc, Weijters, Bert, Vantilborgh, Tim, Bidee, Jemima, Pepermans, Roland. 2012. Nonprofit Governance Quality: Concept and Measurement. Journal of Social Service Research. 38 (4), 561-578. (Details)
  Willems, Jurgen, Huybrechts, Gert, Jegers, Marc, Vantilborgh, Tim, Bidee, Jemima, Pepermans, Roland. 2012. Volunteer decisions (not) to leave: Reasons to quit versus functional motives to stay. Human Relations. 65 (7), 883-900. (Details)
2011 Vantilborgh, Tim, Bidee, Jemima, Pepermans, Roland, Willems, Jurgen, Huybrechts, Gert, Jegers, Marc. 2011. A New Deal for NPO Governance and Management: Implications for Volunteers Using Psychological Contract Theory. Voluntas: International Journal of Voluntary and Nonprofit Organizations. 22 (4), 639-657. (Details)
  Vantilborgh, Tim, Bidee, Jemima, Pepermans, Roland, Willems, Jurgen, Huybrechts, Gert, Jegers, Marc. 2011. Volunteers' psychological contracts: Extending traditional views. Nonprofit and Voluntary Sector Quarterly. 41 (6), 1072-1091. (Details)
2009 McCormack, Kevin, Willems, Jurgen, Van den Bergh, Joachim, Deschoolmeester, Dirk, Willaert, Peter, Štemberger, Mojca Indihar, Škrinjar, Rok, Trkman, Peter, Bronzo Ladeira, Marcelo, Paulo Valadares de Oliveira, Marcos, Bosilj Vuksic, Vesna, Vlahovic, Nikola. 2009. A global investigation of key turning points in business process maturity. Business Process Management Journal. 15 (5), 792-815. (Details)

Chapter in edited volume

2018 Ingerfurth, Stefan, Andersson, Frederik, Willems, Jurgen. 2018. Entrepreneurship im Krankenhaussektor. In: Entrepreneurship im Gesundheitswesen. Unternehmensgründung - Geschäftsideen - Wertschöpfung, Hrsg. Pfannstiel, Mario A., Da-Cruz, Patrick, Rasche, Christoph, 53-67. Wiesbaden: Springer. (Details)
2016 Willems, Jurgen, Van den Bergh, Joachim, Viaene, Stijn. 2016. Smart City Projects and Citizen Participation: The Case of London. In: Public Sector Management in a Globalized World, Hrsg. Andeßner, René, Greiling, Dorothea, Vogel, Rick, 249-266. Wiesbaden: Springer Gabler. (Details)
2013 Crispeels, Thomas, Huculeci, Radu, Willems, Jurgen, Scheerlinck, Ilse. 2013. Strategic and Innovation Networks in the Flanders Biotechnology Industry. In: Strategy and Communication for Innovations, Hrsg. Pfefferman, Nicole, Minshall, Tim, Mortara, Letizia, 85-99. Berlin/Heidelberg: Springer. (Details)
2012 Willems, Jurgen, Jegers, Marc. 2012. Analysing board-director networks as small worlds: Theory and applications. In: Macroeconomics and Beyond - Essays in Honour of Wim Meeusen, Hrsg. Erreygers, Guido, Vermeire, Mieke, 260-297. Antwerp/Apeldoorn: Garant. (Details)

Paper presented at an academic conference or symposium

2020 Knassmüller, Monika, Ebinger, Falk, Eggenreich, Lea, Willems, Jurgen. 2020. COVID-19 lockdown from the citizens’ point of view. 2020 EGPA Annual Conference, virtual/online, Österreich, 03.09.2020. (Details)
  Schmidthuber, Lisa, Willems, Jurgen, Krabina, Bernhard. 2020. Looking Behind the Scenes: The Effect of Data Availability and Source Disclosure on Trust in Public Information. EGPA-IASIA 2020 e-Conference, online, Österreich, 02.09. (Details)
  Waldner, Carolin Johanna, Willems, Jurgen. 2020. Preceding Reputation: A Stakeholder Perspective on Pre-Reputation Signals of Nascent Ventures. Academy of Management Annual meeting, Online, United States/USA, 30.07-03.08. (Details)
  Willems, Jurgen. 2020. Public officials: Between public value and public marketing. Trans-European Dialogue (TED), Bratislava, Slowakei, 12.02-13.02. (Details)
  Trivedi, Smita Kishor, Petkova, Antoaneta, Willems, Jurgen. 2020. The Strength of Strong Ties: A Study of Women Entrepreneur Networks in Poverty. Academy of Management Annual Meeting, Online, United States/USA, 30.07-03.08. (Details)
2019 Van den Bergh, Joachim, Willems, Jurgen. 2019. Governing Smart City Eco-Systems: What is and should be the role of public institutions? EGPA Annual Conference, Belfast, Großbritannien, 11.09-13.09. (Details)
  Willems, Jurgen, Damgaard, Peter, Van Dooren, Wouter. 2019. What if Kahneman is wrong? An evaluation of the use of cognitive theory in behavioral public administration. EGPA Annual Conference, Belfast, Großbritannien, 11.09-13.09. (Details)

Working/discussion paper, preprint

2020 Willems, Jurgen, Knassmüller, Monika, Eggenreich, Lea, Ebinger, Falk. 2020. COVID-19 Shutdown: die Sicht der Bürger*innen – Persönliche und gesellschaftliche Nachteile. COVID-19 Shutdown: die Sicht der Bürger*innen. open access (Details)
2017 Willems, Jurgen. 2017. Citizen participation and coproduction across countries: The case of parent participation in education. Citizen participation and coproduction across countries: The case of parent participation in education. (Details)
2013 Deyaert, Jef, Willems, Jurgen, Mortelmans, Dimitri. 2013. The rise of the New Volunteer: A longitudinal study at the Scouts and Guides Movement in Flanders. De opkomst van de Nieuwe Vrijwilliger. Een longitudinale studie bij Scouts en Gidsen Vlaanderen. (Details)
2012 Willems, Jurgen. 2012. Social movement structures in relation to goals and forms of action: An exploratory model. Canadian Journal of Nonprofit and Social Economy Research. (Details)

Research report, expert opinion

2020 Willems, Jurgen, Knassmüller, Monika, Ebinger, Falk, Dinhof, Katharina, Schmid, Moritz. 2020. Austria in the COVID-19 Pandemic - Citizens’ Satisfaction with Crisis Measures and Communication. Austria:Vienna University of Economics and Business (WU WIEN). open access (Details)
  Willems, Jurgen, Knassmüller, Monika, Ebinger, Falk, Dinhof, Katharina, Schmid, Moritz. 2020. COVID-19 Pandemie in Österreich – Zufriedenheit Der Bürger*innen Mit Maßnahmen Und Kommunikation. Österreich:Vienna University of Economics and Business (WU WIEN). open access (Details)
  Ebinger, Falk, Willems, Jurgen. 2020. Never waste a good crisis – Which work-related COVID-19 changes are here to stay? Austria:Vienna University of Economics and Business (WU WIEN). (Details)
2019 Willems, Jurgen, Waldner, Carolin. 2019. Reputation Management for Nonprofit Organizations. Hamburg:University of Hamburg. (Details)

Teaching materials

2020 Willems, Jurgen, Maier, Florentine, Waldner, Carolin Johanna. 2020. Reputationsmanagement von öffentlichen und zivilgesellschaftlichen Organisationen und die damit verbundenen Konzepte Leistung, Transparenz und Rechenschaftspflicht. open access (Details)

Habilitation

2019 Willems, Jurgen. 2019. Leadership, Performance, and Reputation: A multi-method empirical view on the public and nonprofit sectors. Habilitationsschrift, University of Hamburg. (Details)

Dissertation

2012 Willems, Jurgen. 2012. Nonprofit Governance and Effectiveness: Beyond the Organizational Perspective. Dissertation, Vrije Universiteit Brussel. (Details)

Master thesis

2011 Willems, Jurgen. 2011. Volunteer Engagement in Large Nonprofit Organizations: A Multivariate-Multilevel Analysis. Masterarbeit, Leuven University. (Details)
2005 Willems, Jurgen. 2005. Identifying and Aligning Key Performance Indicators for Business Process Management. Masterarbeit, Ghent University. (Details)
2004 Willems, Jurgen. 2004. Study on the Operational Collaboration between Companies with High Risk on Severe Accidents (SEVESO). Masterarbeit, Ghent University. (Details)

Unpublished lecture

2020 Shiller, Robert J., Diamond, Peter, Holmström, Bengt R., Tirole, Jean, Junaid, Novaira, Willems, Jurgen, Vaitilingam, Romesh. 2020. Video - Debate - Corona and the Economy: Mitigating the Crisis. The Lindau Nobel Laureate Meetings - Online Science Days Programme, Lindau - Online, 29.06.20 (Details)
2019 Alhendawi, Ahmad, Froehler, Monika, Queiroz, Thais, Sachs-Israel, Margarete, Willems, Jurgen. 2019. Panel Discussion: A Changing World of Learning: Where does Non-Formal Education fit in? World Non-Formal Education Forum, Rio De Janeiro, 09.12.19 (Details)
  Ebinger, Falk, Willems, Jurgen. 2019. Die ethische Entscheidung hinter künstlicher Intelligenz – wie legen wir fest, was Maschinen dürfen? Innovate 2019, Vienna, 05.11.19 (Details)

Projects

2020
Prosocial behavior and citizenship in COVID-19 times (2020-2020) (Details)
The most livable city in the world: Who deserves the credit, and who gets the benefits from it? (2020-2022) (Details)
2019
Public Managers’ role in creating Workplace Social Capital and its effect on employees’ well-being and sickness absence – a longitudinal cohort study (2019-2021) (Details)
2016
Reputation Management for Nonprofit Organizations (2016-2019) (Details)