Classification: 5927: Ethnography


Book (monograph)

2019 Tovar, Johanna. 2019. Linguistic ethnography of a multilingual call center : London calling. Cham: Palgrave Macmillan. (Details)

Journal article

2022 Tovar, Johanna. 2022. Current trends and the way forward on call center research in a post-covid world: An Introduction. Journal of Sociolinguistic Studies. 16 (1), 7-17. open access (Details)
  Tovar, Johanna. 2022. Rethinking call centers From stigma to productive experience. Journal of Sociolinguistic Studies. 16 (1), 87-107. (Details)
2020 Tovar, Johanna. 2020. Call center agents’ skills: Invisible, illegible, and misunderstood. Journal of Sociolinguistic Studies. 14 (4), 437-458. (Details)
2017 Woydack, Johanna, Lockwood, Jane. 2017. 'Scripts Are Beautiful': Managers' and Agents' Views of Script Use in Call Centers. International Journal of Business Communication . 1-25. (Details)
2016 Woydack, Johanna, Rampton, Ben. 2016. Text trajectories in a multilingual call centre: The linguistic ethnography of a calling script. Language in Society 45 (5), 709-732. (Details)

Chapter in edited volume

2022 Lueger, Manfred, Froschauer, Ulrike. 2022. Ethnographie und Artefaktanalyse. In: Handbuch Soziologische Ethnographie, Hrsg. Poferl Angelika, Schröer Norbert, 519-528. Wiesbaden: Springer VS. (Details)
2020 Theodoropoulou, Irene, Tovar, Johanna. 2020. Introduction. In: Research Companion to Language and Country Branding, Hrsg. Irene Theodoropoulou, Johanna Tovar, 1-35. Abington, Oxon; New York, NY: Routledge. (Details)
  Tovar, Johanna. 2020. The republic’s new clothes: Reimaging and branding a post-reunification Germany. In: Research Companion to Language and Country Branding, Hrsg. Irene Theodoropoulou, Johanna Tovar, 183-195. Abington, Oxon; New York, NY: Routledge. (Details)
2017 Woydack, Johanna. 2017. Superdiversity and a London Multilingual Call Center. In: Engaging Superdiversity: Recombining Spaces, Times and Language Practices, Hrsg. Karel Arnaut, Martha Sif Karrebaek, Massimilano Spotti and Jan Blommaert, 220-251. Bristol: Multilingual Matters. (Details)

Edited book (editorship)

2020 Theodoropoulou, Irene, Tovar, Johanna, Hrsg. 2020. Research Companion to Language and Country Branding. 1st. Abington, Oxon; New York, NY: Routledge. (Details)

Paper presented at an academic conference or symposium

2020 Tovar, Johanna. 2020. Walt Disney's Multilingual Kingdom-an anaylsis of mono- and multilingualism at Disney Parks worldwide. UC Irvine (invited talk), Irvine, Vereinigte Staaten/USA, 23.01. (Details)
2019 Woydack, Johanna. 2019. London calling - a linguistic ethnography of a multilingual call centre. University of Oxford, Language and Anthropology Seminars. Invited Talk, Oxford, United Kingdom, 02.05.19. (Details)
  Woydack, Johanna. 2019. Unseen labor- call center agents and skill invisibility. University of Maribor, Department of Translation Studies, Invited Talk, Maribor, Slovenia, 15.04.2019. (Details)
2018 Woydack, Johanna. 2018. "Made in Germany"– a case study of Germany's nation branding. Sociolinguistics Symposium 22, Auckland, Neuseeland, 27.06-30.06. (Details)
  Woydack, Johanna. 2018. Branding Germany in changing times. EELC Conference , Edinburgh, Großbritannien, 20.09-21.09. (Details)
2017 Woydack, Johanna. 2017. 'There is a stigma with call centres, but it has been very useful for me' AILA, Rio, Brasilien, 23.07-28.07. (Details)
  Woydack, Johanna. 2017. From “The Best Exotic Marigold Hotel” to “Outsourced”- Representations of call centers and their linguistic practices in the media. Language in the Media Conference, Cape Town, Südafrika, 18.10-20.10. (Details)
2016 Woydack, Johanna. 2016. 'The call center is like a free language course'- script trajectories, migration and diversity management in a London multilingual call center. Ethnography in Education Research Forum, Philadelphia, Vereinigte Staaten/USA, 26.02-27.02. (Details)
  Woydack, Johanna. 2016. “There is a stigma with call centres and this kind of work”: Agents in an Asian and European call centre discussing their experiences and views of language work. Sociolinguistics Symposium, Murcia, Spanien, 15.06-18.06. (Details)
2015 Woydack, Johanna. 2015. "A call centre is like a free language course": An analysis of language learning in a European and Asian call centre . ALAPP, Milano, Italy, 05-07.11. (Details)
  Woydack, Johanna. 2015. "Where are you calling from?" Comparing call centre agents' experience of class in a European and Asian call centre. The Sociolinguistics of Globalization, Hong Kong, China, 03.06-06.06.2015. (Details)
  Woydack, Johanna. 2015. Learning and working in London’s language market: an ethnography of a multilingual London call centre. ALAA/ALANZ/ALTAANZ Learning in a Multilingual World, Adelaide, Australia, 30.11-02.12. (Details)

Working/discussion paper, preprint

2017 Woydack, Johanna. 2017. Call center agents and the experience of stigma. Working Papers in Urban Language and Literacy King's College London. (Details)
  Woydack, Johanna. 2017. Language management and language work in a multilingual call center: An ethnographic case study. (Details)


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